22 November 2017
With the fast pace of changing technology, Multi-Choice is continuously writing new software for DStv decoders, allowing more HD channels and user features. This software is however not compatible with the older HDPVR, Dual view, SDPVR and Single View decoders.
If your decoder keeps rebooting, losing signal or missing channels, it is possible that your decoder is not compatible with the new software, which is automatically downloaded at +/- 4 AM every morning. However, it may also be a dish or cable issue. It is for this reason that you should let TV & Video Doctor send a qualified and experienced technician to your home to check your system.