How to solve the E50 error on DSTV

Error E50 typically occurs when an empty bouquet of channels is selected on your DStv decoder. This means the decoder is trying to access a channel list that has no active channels or subscriptions assigned to it. This issue is often easy to resolve by selecting the correct bouquet or resetting your decoder settings.

Steps to Resolve DStv Error E50

1. Select the Correct Bouquet

The most common reason for Error E50 is that the decoder is set to an incorrect or empty bouquet. Follow these steps to select the correct bouquet:

• Press the TV Button: On your DStv remote control, locate and press the TV button to access the bouquet menu.
• Scroll Through the Options: Use the arrow buttons on your remote to navigate through the available bouquets.
• Choose the Correct Bouquet: Select the bouquet that corresponds to your active subscription package. Press OK to confirm your selection.

This should immediately restore access to your subscribed channels.

2. Reset the Decoder via MultiChoice

If selecting the correct bouquet does not resolve the issue, you may need to reset the decoder. Contact MultiChoice to assist with resetting your account or decoder settings:

• Phone MultiChoice: Call MultiChoice customer support at 012 422 2222 and explain the issue. A representative can reset your decoder remotely or guide you through the steps.
• Use the DStv Self-Service Portal: Dial *120*68584# from your mobile phone to access the self-service menu. Follow the prompts to reset your bouquet selection or decoder.

3. Check Your Subscription

Error E50 can sometimes occur if there’s an issue with your subscription or if your package has recently expired. Verify your subscription status to ensure that your account is active:

• DStv App: Log into the DStv app to check your subscription details and ensure your payment is up to date.
• DStv Website: Visit the DStv website and log in to your account to view your subscription status.

4. Power Cycle the Decoder

A quick reboot can often resolve minor glitches that may cause Error E50. Follow these steps:

1. Turn Off the Decoder: Switch off your decoder by pressing the power button or unplugging it from the power outlet.
2. Wait for a Few Minutes: Allow the decoder to rest for 2-3 minutes.
3. Turn It Back On: Plug it back in or switch it on, then wait for it to restart and reconnect.

5. Check for Signal Issues

Occasionally, Error E50 can be caused by a signal problem. Ensure that:

• The satellite dish is properly aligned and not obstructed by trees, buildings, or other obstacles.
• All cables are securely connected to the decoder and the dish.
• There are no loose or damaged connections that could affect the signal.

By following these steps, you should be able to resolve DStv Error E50 and restore access to your subscribed channels.