How to solve the E44 error on DSTV

Error E44 typically appears when a channel is blocked due to parental guidance (PG) restrictions or when no event information or TV guide data is available. This error can occur if the parental controls have been set to a level that restricts access to certain content, or if there is an issue with the TV guide data. Here’s how you can troubleshoot and resolve the issue:

Steps to Fix DStv Error E44

1. Check Parental Guidance (PG) Block Restriction Levels

One of the most common reasons for Error E44 is that the content on the channel is restricted by parental guidance settings. These settings allow parents to control what content is accessible based on the maturity rating of the program.

To check the PG block restrictions:

• Go to your decoder’s menu.
• Navigate to the Parental Control settings.
• Check if the restrictions are set to block certain types of content, such as PG or higher-rated programs.
• Adjust the restriction levels if necessary to allow access to the channel you are trying to watch.

2. Check If TV Guide Data Is Available

Another reason for Error E44 could be a lack of TV guide data or program information. This issue can occur due to a signal problem or an issue with the decoder’s software, which affects the reception of guide data.

To check if the TV guide data is available:

• Try to access the TV guide on your decoder.
• If the guide does not load or shows a blank screen, it could indicate an issue with the signal or software.
• Ensure your satellite dish is properly aligned and there are no obstructions that might be interfering with the signal.
• You can also try restarting the decoder to see if it picks up the guide data after a reset.

3. Check If the PIN Is Blocked

In some cases, the issue may be due to a blocked parental PIN. This can happen if the PIN has been incorrectly entered too many times or if it was changed and not updated on your decoder.

To resolve this:

• Try to access the parental controls or locked channels. If the system asks for a PIN, and you cannot remember it or if the PIN is blocked, you may need to reset it.
• If you have forgotten the PIN, you may need to contact DStv support to get assistance with resetting or recovering the PIN.

4. Ensure Your Subscription Is Active

Error E44 could also arise if there is a problem with your DStv subscription or account status, especially if your subscription has expired or there are payment issues.

To ensure your subscription is active:

• Verify your subscription status via the DStv app or online account portal.
• Make sure all payments are up-to-date and that no services have been suspended due to billing issues.

5. Restart Your Decoder

If none of the above solutions resolve the issue, try restarting your decoder. This can help clear temporary issues with the software or signal reception that might be preventing the channel from displaying.

• Turn off the decoder and unplug it for a few minutes.
• Plug it back in and turn it on.
• Wait for the decoder to restart and see if the error persists.

6. Contact Customer Support

If you've followed all the troubleshooting steps and the error persists, the issue may require further assistance from DStv. You can contact DStv customer support for additional troubleshooting.

• Call MultiChoice Support: Dial 012 422 2222 for help.
• Provide error details: Make sure to explain the error message you're seeing and what you've done to try and fix it.

By following these steps, you should be able to resolve DStv Error E44 and regain access to the content on your DStv decoder.