How to solve the E37 error on DSTV

What to do:

This error occurs when the channel you've selected via your remote control device doesn't exist. It could be due to a typo in the channel number or a mismatch with the available channels for your DStv package. To resolve this issue, follow the steps below:

1. Re-enter the Channel Number

The first step is to ensure that the correct channel number has been entered. Double-check the number you've entered and make sure it's not a mistake. Sometimes, this error can be caused by accidentally pressing the wrong buttons on your remote.

2. Check the Channel in the DStv TV Guide

If you're unsure about the correct channel number, consult the DStv TV guide. The TV guide will provide a complete list of available channels and their numbers, so you can cross-reference and find the correct one.

• Access the TV Guide: Press the "Guide" button on your remote control to view the complete list of available channels.
• Locate the Channel: Find the channel you want to watch by browsing through the guide.

3. Select the Channel from the All Channels List

If re-entering the channel number doesn't work, try selecting the channel from the "All Channels" list. This list includes all channels available in your DStv package and ensures you're choosing the correct one.

• Navigate to All Channels: Press the "Menu" button on your remote, go to the "Channels" section, and select "All Channels."
• Browse for the Channel: Scroll through the list to find the channel you're looking for and select it.

4. Verify Your Package

Ensure that the channel you're trying to watch is included in your current DStv subscription package. Some channels may not be available in all packages, and this could be the reason for the error.

• Check Subscription: Use the DStv app or website to confirm that your subscription covers the channel you're attempting to access. If you're missing any channels, consider upgrading your package.

5. Check for Service Disruptions

Occasionally, DStv may experience service outages or disruptions that can prevent channels from being available. If you suspect this is the case:

• Visit the DStv Website or App: Check for any announcements regarding service disruptions in your area. If there’s a known issue, DStv will provide updates on when it will be resolved.

6. Restart the Decoder

If the issue persists, a simple restart of your DStv decoder can help reset the system and clear up any temporary glitches.

• Turn Off the Decoder: Press the power button on the front of the decoder or unplug it from the power socket.
• Wait for a Few Minutes: Allow the decoder to fully power down.
• Turn It Back On: Plug the decoder back in or turn it on and check if the channel is now available.

7. Check for Software Updates

Sometimes, outdated software on your decoder can lead to issues with channel availability.

• Check for Updates: Go to the decoder's settings menu and check for available software updates. If an update is available, follow the prompts to install it.

8. Contact DStv Customer Support

If none of the above steps resolve the issue, it’s a good idea to contact DStv customer support for further assistance. They can help determine if there's an issue with your subscription or decoder.

• Contact DStv Support: Call the DStv support number at 012 422 2222 to speak with a customer service representative who can help troubleshoot the error.

By following these steps, you should be able to resolve DStv Error E 37 and regain access to your desired channel.