How to solve the E19 error on DSTV

Error E19 on your DStv decoder indicates that your service has been disconnected due to prolonged inactivity. This typically happens if your decoder has not been connected to the network or if your account is overdue for payment.

Steps to Resolve Error E19

Option 1: Call MultiChoice for Assistance

You can resolve the issue by contacting MultiChoice directly. Their support team is available to help you reactivate your decoder and restore your service.

• Phone Number: Call MultiChoice at 012 422 2222.
• Hours of Operation: Ensure you call during their operating hours for prompt assistance.

Option 2: Self-Service Reactivation

For a quicker solution, you can clear the error yourself using DStv's self-service options:

1. Dial Shortcode: From your smartphone, dial *120*68584#.
2. Follow the Prompts: The system will guide you through the process to reactivate your decoder.

Option 3: Use the DStv Website or App

You can also resolve Error E19 online:

• Via the DStv Website:
  • Visit the DStv Self-Service Portal.
  • Log in with your credentials.
  • Navigate to the "Fix Errors" section and follow the instructions to clear the E19 error.
• Through the DStv App:
  • Download and open the DStv App on your smartphone.
  • Log in to your account.
  • Use the "Fix Errors" feature to refresh your decoder.

Tips to Prevent Error E19

• Stay Connected: Ensure your decoder is powered on and connected to the satellite signal regularly to avoid inactivity.
• Make Timely Payments: Keep your account up to date by making payments on time to maintain uninterrupted service.
• Check for Updates: Use the self-service tools regularly to ensure your decoder is functioning correctly.

For more information or further assistance, reach out to DStv customer support through their official channels.