How to solve the E16 error on DSTV

Encountering the E16 error on your DStv can be frustrating, especially when you’re trying to catch your favorite shows. Here’s everything you need to know about what it means and how to resolve it.

What is the DStv Error E16?

The E16 error is one of the most common service interruptions on DStv. It indicates that your service is currently scrambled, often due to an issue with your Multichoice account. The most likely cause is a missed or delayed payment for your subscription.

How to Fix the E16 Error

If you see the E16 error on your screen, don’t worry—it’s usually easy to resolve. Follow these steps:

Check Your Payment Status:

• Ensure your DStv subscription is up to date. Log into your DStv account via the app or website to confirm your payment history.
• If you find that your payment is overdue, make the necessary payment through your preferred method (bank transfer, app, or authorized vendors).

Clear the Error After Payment:

• If you’ve made a payment and the error persists, you can clear it yourself by dialing *120*68584# on your smartphone. Follow the on-screen prompts to reset your service.
• Alternatively, you can contact Multichoice customer support at 012 422 2222 for assistance in clearing the error manually.

Refresh Your Decoder Signal Online:

Visit the DStv self-service portal or app and use the “Clear Error” option to refresh your decoder.