How to solve the E132 error on DSTV

What to do:

This error occurs when the smartcard number is not authorized to retrieve and playback content from the DStv decoder's hard drive. This can happen due to various reasons, such as an issue with your smartcard’s authorization or a problem with the decoder’s hard drive.

1. Check Smartcard Authorization

The first step in resolving this error is to ensure that your smartcard is properly authorized to access the content on the decoder's hard drive. If the authorization has been revoked or is incorrectly set up, the smartcard won’t be able to retrieve and playback content.

• Contact DStv Customer Support: Call 012 422 2222 to confirm if there are any issues with your smartcard’s authorization. They can help reauthorize your smartcard and enable it to access the content from your decoder’s hard drive.

2. Reformat the Hard Drive

If your smartcard is correctly authorized but the error persists, it could be an issue with the decoder's hard drive itself. In some cases, the hard drive may need to be reformatted to remove any corrupt data that is preventing proper playback.

• Reformatting the Hard Drive: You will need to reformat the decoder’s hard drive to clear any corrupted data. This will allow the smartcard to access and retrieve content correctly. However, please note that reformatting the hard drive will delete all previously saved content, so it’s essential to back up any important data before proceeding.

3. Check the DStv Decoder

If reformatting the hard drive doesn't resolve the issue, there could be a deeper problem with the DStv decoder itself, such as faulty hardware or software.

• Perform a Decoder Reset: Try resetting your DStv decoder by turning it off, waiting for a few minutes, and then turning it back on. This will sometimes resolve temporary glitches and re-sync the decoder with the smartcard.
• Ensure Software Updates Are Installed: Make sure your decoder is running the latest software version. Outdated software could cause issues with the authorization process and prevent the hard drive from functioning correctly.

4. Contact DStv Customer Support for Further Assistance

If none of the above steps resolve the issue, you may need to contact DStv support for further troubleshooting. The issue might require technical assistance or a potential hardware replacement.

• DStv Support: Dial 012 422 2222 to get in touch with DStv’s customer support team, who will be able to assist you in diagnosing and resolving the issue.

5. Call for Professional Assistance

If you prefer not to wait or are having trouble troubleshooting the issue yourself, you can always reach out for professional assistance.

• For Immediate Assistance: Our team at TV + Video Doctor is available to help you with reformatting the hard drive and checking the DStv decoder. We can come to your location and quickly resolve the issue so you can get back to enjoying your DStv service.
• Phone: 012 664 5223
• WhatsApp: 081 259 9333

By following these steps, you should be able to resolve DStv Error E 132 and restore proper playback from your decoder’s hard drive. If you need assistance, don’t hesitate to reach out!