How to solve the E120-4 error on DSTV

What to do:

This error occurs when the date code on your DStv smartcard does not match the broadcast date on the channel. This discrepancy can happen due to issues with the smartcard’s configuration or a mismatch between the card and the broadcast service. Here are the steps to resolve this issue:

1. Check the Smartcard Date Code

The date code error usually means that there is a problem with the data on your smartcard, which prevents it from correctly decoding the signal from the DStv satellite. This is often linked to a mismatch in the smartcard's system data, and resolving it typically requires getting a new smartcard or reconfiguring the existing one.

2. Swap Your DStv Smartcard

The most effective solution for this issue is to swap your current smartcard for a new one. A fresh smartcard will contain the correct date code and will synchronize properly with the DStv system.

• Visit a MultiChoice Walk-in Centre: Bring your current smartcard along with your decoder to any authorized MultiChoice walk-in centre. Staff will assist you with swapping the card for a new one, ensuring it is properly configured for your account and package.
• Request Smartcard Replacement: Inform the staff at the centre that you're experiencing the "E 120-4" error, and they will issue a new smartcard. This process should resolve the issue.

3. Ensure the Decoder is Properly Reset

After swapping the smartcard, ensure that your decoder is reset to properly detect the new card. Follow these steps:

• Power Off the Decoder: Unplug the decoder from the power source or turn it off using the power button.
• Wait a Few Minutes: Let the decoder power down completely for about 2-3 minutes.
• Reconnect and Restart: Plug the decoder back in, turn it on, and wait for it to fully reboot. This will ensure the decoder is synchronized with the new smartcard.

4. Verify the Smartcard and Decoder Pairing

After you’ve swapped your smartcard, check that the decoder and card are correctly paired:

• Ensure Proper Insertion: Make sure the smartcard is properly inserted into the decoder’s smartcard slot.
• Check for Dirt or Damage: Ensure there’s no dirt, dust, or damage to the card or the slot that might prevent proper reading.

5. Check Subscription Status

In some cases, an expired or inactive subscription might also cause issues with the date code error. Verify that your subscription is active and up to date:

• Use the DStv App: Log into your DStv account via the app to check your subscription status.
• Visit the Online Portal: Alternatively, visit the DStv website and confirm your subscription is active.

6. Check for Service Disruptions

Sometimes, errors like E 120-4 can be caused by temporary system outages or disruptions that affect the synchronization of smartcards and broadcast signals.

• Visit the DStv Website or App: Check for any announcements about service interruptions or maintenance in your area that may be affecting the broadcast or smartcard validation.

7. Contact DStv Customer Support

If you’ve swapped the smartcard and ensured the system is properly reset but the error persists, it’s a good idea to reach out to DStv customer support for additional assistance. There may be further troubleshooting steps required for your specific situation.

• Contact DStv Support: Call 012 422 2222 to speak with a customer service representative who can assist you further.

By following these steps, you should be able to resolve DStv Error E 120-4 and restore proper service.