How to solve the E107 error on DSTV

Error E107 typically occurs when your DStv smartcard is not properly paired with your decoder. This can happen for various reasons, including system glitches, decoder resets, or incorrect pairing during installation or upgrades. Follow the steps below to resolve the issue:

1. Link Your Smartcard to the Decoder

The main reason for Error E107 is that the decoder is unable to recognize the smartcard, which means it’s not paired correctly. To resolve this, you need to link the smartcard with the decoder again.

Option 1: Call MultiChoice for Assistance

• You can call DStv customer support to have the smartcard manually linked to the decoder:
• Dial 012 422 2222 to speak with a MultiChoice representative. They will help you verify your smartcard details and ensure it’s properly paired with your decoder.

Option 2: Use the Self-Service Option

• Alternatively, you can link your smartcard to the decoder yourself using the DStv self-service portal:
• Dial *120*68584# from your mobile phone. This will take you to a menu where you can follow the prompts to link the smartcard to your decoder and clear the error.

2. Reset Your Decoder

After successfully linking the smartcard to the decoder, you may need to reset the decoder to clear any remaining issues and sync the smartcard properly.

• Turn off the decoder: Press the power button on the front of the decoder or unplug it from the power socket.
• Wait for a few minutes: Let the decoder power down completely for 2-3 minutes.
• Turn it back on: Plug the decoder back in or turn it on and wait for it to restart and reconnect.

3. Check Your Smartcard and Decoder

If the error persists after linking the smartcard, it could indicate a deeper issue with either the smartcard or the decoder itself. Follow these steps:

• Check the Smartcard: Inspect the smartcard for physical damage, dirt, or debris. A damaged or dirty smartcard can cause pairing issues.
• Inspect the Decoder’s Smartcard Slot: Ensure that the smartcard slot is clean and that the smartcard is inserted correctly.

If the smartcard appears damaged or there’s an issue with the decoder, you might need to contact customer support for further assistance or a possible replacement.

4. Ensure Your Subscription Is Active

Sometimes, Error E107 can occur if there’s an issue with the subscription tied to the smartcard. Check the status of your DStv subscription:

• Use the DStv App: Log into your DStv account through the DStv app to verify that your subscription is up-to-date.
• Online Portal: Alternatively, visit the DStv website to confirm your account’s subscription status.

5. Check for Signal or Software Issues

The pairing issue could be due to signal or software-related problems:

• Signal Issues: Verify that your satellite dish is aligned correctly and that there are no obstructions. Ensure all cables are securely connected.
• Software Update: Make sure your decoder is running the latest software version. A software update might fix compatibility issues and restore the connection between your smartcard and decoder.

6. Contact DStv Customer Support

If none of the above steps work, you should contact DStv customer support for further troubleshooting. The issue could require technical assistance from MultiChoice to resolve.

• DStv Customer Support: Call 012 422 2222 for assistance, or visit the DStv website for more options based on your location.

By following these steps, you should be able to fix DStv Error E107 and restore the connection between your smartcard and decoder, allowing you to enjoy your DStv service without interruptions.