How to solve the E101-29 error on DSTV

This error typically occurs when no PVR (Personal Video Recorder) product has been added to your DStv smartcard. It may happen if your subscription does not include the PVR functionality or if there’s an issue with the smartcard activation.

Steps to resolve the error:

1. Check Your Subscription:

   Ensure that your DStv package includes PVR functionality. If you are unsure, refer to your subscription details or contact DStv customer support to confirm whether your plan should include this feature.

2. Confirm PVR Activation:

   Sometimes, the PVR functionality needs to be activated manually on your DStv smartcard. You can log in to your DStv account online or use the DStv app to check if PVR services are active on your account.

3. Reset Your Decoder:

   Turn off your DStv decoder and unplug it from the power source. Wait for a couple of minutes and plug it back in. Sometimes, a reset can help clear minor activation issues that might be causing the error.

4. Perform a Smartcard Check:

   Remove the smartcard from the decoder, clean it gently with a dry, soft cloth, and reinsert it properly. This ensures that there are no issues with the physical connection of the smartcard to the decoder.

5. Contact DStv Customer Support:

   If the issue persists after following the steps above, contact the MultiChoice call centre for further assistance. They can send a special command to your smartcard to fix the problem. Dial 012 422 2222 to reach DStv customer support.

6. Verify Software Update:

   Ensure that your DStv decoder is running the latest software version. A software update may include fixes or compatibility improvements for PVR functionality. You can usually perform an update via the decoder’s menu settings.

By following these steps, you should be able to resolve DStv Error E 101-29 and restore the PVR functionality on your system. If the issue continues, DStv’s support team will be able to assist with further troubleshooting or sending a special command to your smartcard.