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If you are not getting the picture that you want on your TV

Check if your TV screen shows:

Check your cables from your TV, DStv decoder, TV Aerial and DVD machine.
The correct sequence for RF:

For HD:

Check that you have selected the correct channel source or input on the TV by using the remote

On older systems - If you experience problems operating your set, check the following sequence:

  1. Cables from TV, DStv Decoder and TV Aerial correctly plugged into Video or DVD Recorder.
    The correct sequence is:
    • TV aerial to DStv Decoder, DStv Decoder to Video, Video to TV
    • DVD connects to the TV’s AV/HDMI sockets
  2. AV/HDMI selected for DStv and HDMI/AV selected for DVD
  3. TV tuned to video (Can you see the test pattern? Usually 2 vertical white bars or a blue screen on a VCR).
  4. Video tuned to SABC. E-TV and DStv decoders. (Leave the TV channel as it was in step 3 while you check the DVD or VCR channels).

Our experience has shown that many TV, VCR, DVD, CD and DSTV decoder problems can be avoided by following these instructions:

Should your DSTV picture be fuzzy or full of wavy lines or appear to have a second picture in the background try the following recommended procedure to change DSTV decoder output channel frequency.

SINGLE-VIEW DSTV MODEL 1110

  1. Press Menu on the remote control: There will be two parallel dotted lines on the front panel of the decoder
  2. Press 1 for Information Central (Remember: the customer cant see anything on the TV)
  3. Press 4 for uhf frequency
  4. Wait until there is a number on the front panel, i.e 46 (The DSD110 will display UH XY where XY is a two digit number)
  5. Press the right arrow until 52 gets displayed on the front panel
  6. Don’t press OK on the RCU
  7. Tune the TV for the test pattern (52 will be the UHF channel)
  8. Save it on the TV and then press OK on the DStv remote control to save the change.
    NB: If there is still interference on channel 52 try 53 and 54.

SINGLE-VIEW DSTV MODEL 1131

  1. Firstly, connect your DSTV decoder using RCA and NOT RF cable (in order to see the picture while tuning)
  2. Press MENU on the remote control
  3. Go to Advanced Options
  4. Go to TV installation
  5. Enter PIN 9949
  6. Go to UHF Tuning
  7. Use the left arrow to change UHF channel from 63 to 52 or 54
  8. Press OK to Save
  9. Press EXIT or TV until you return to a video channel and then reconnect via RF cable (the video should be visible)

DUAL-VIEW DSTV DECODERS

(this is for a normal installation where TV1 is connected through RCA and TV2 through RF cable)

  1. Press menu on the RCU (TV1 environment)
  2. Press 6 for advanced options
  3. Press 4 for TV installation
  4. Enter PN 9949
  5. Press 2 for TV Installation for TV2
  6. Press 3 for UHF Tuning for TV2
  7. Press the right arrow to change it to 52
  8. Go to TV2 environment and tune it for the test pattern (rainbow colours)
  9. Go back to TV1 and press OK on RCU to save the change.

NB: If there is still interference on channel 52 try 53 and 54.

SD PVR DECODERS

(this is for a normal installation where TV1 is connected through RCA and TV2 through RF cable)

  1. Press menu on the RCU (TV1 environment)
  2. Press 6 for advanced options
  3. Press 4 for TV installation
  4. Enter PN 9949
  5. Press 4 for TV Installation for TV2
  6. Press 2 for UHF Tuning
  7. Press the right arrow to change it to 52
  8. Go to TV2 environment and tune it for the test pattern (rainbow colours)
  9. Go back to TV1 and press OK on RCU to save the change.
    NB: To tune the TV1 UHF channel for the TV2 environment follow the same procedure above, except that for step 6, press 3 for TV Installation for TV1. Also the test pattern for the TV1 UHF tuning will be the black screen with two vertical white lines and uhf channel in the centre. If there is still interference on channel 52 try 53 and 54.

HD PVR DECODERS

  1. Press Menu on RCU.
  2. Press Advanced options.
  3. Press PIN 9949.
  4. Press Equipment.
  5. Go to UHF Tuning.
  6. Press the White button on RCU.
  7. Change Unit frequency to 52.
  8. Press OK on RCU to save settings.
  9. Press Exit until back to picture.
  10. If there is still interference, repeat steps 6 and 7 and choose a different frequency.

If you still need help, please phone us at 012 664 5223

Advice on buying products:

  1. We recommend that you buy a well-known brand, like LG, Samsung or Hisense.
  2. If you want to buy products that will last longer, don’t buy “grey” products. Rather spend the extra cash on good quality brand names from reputable suppliers.
  3. Get your Multi-Choice DStv satellite dish installation done by a Multi-choice accredited DStv installer who will honour his guarantee.
  4. We are up to date on the latest high definition TV technology and will gladly explain the advantage of Explora decoders, Multi-Choice Xtra View decoders and HDMI High Definition TV points.

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